I've never ordered from them. For lots of reasons 1) my reluctance to spend money in the first place (decades of a student budget) 2) hesitance to spend money on line for physical objects that would then need to be shipped (both because I fear that things will get lost in the mail, and because if I pay for it I want it *now*--I have no problems purchasing plane tickets on line, because I can print out the "ticket" straight away) 3) a desire to touch an item before making the decision to take it home with me 4) the sorts of moral issues you mention in the reply to lifeofglamour