It's legal, as Letitia said, since Opt-out is both in the phone call and somewhere on the policy they sent you. There may even be a note somewhere that says that using the gas card constitutes acceptance of the policy.
You can call the FCC. They are more likely to take bad business practices complaints of this sort. So will the Better Business Bureau. If they aren't the right place, they can tell you where to call.
If I read the regulations correctly, the FDIC will be sympathetic but can't actually do anything about that -- not only are they horrendously busy right now, but it's not actually in their domain. They may put a letter in the file.
You can also complain to the bank itself. Bank examiners will find things like this and note them in their reports, if I understand the process correctly (Letitia?).
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Date: 2008-10-09 03:53 am (UTC)You can call the FCC. They are more likely to take bad business practices complaints of this sort. So will the Better Business Bureau. If they aren't the right place, they can tell you where to call.
If I read the regulations correctly, the FDIC will be sympathetic but can't actually do anything about that -- not only are they horrendously busy right now, but it's not actually in their domain. They may put a letter in the file.
You can also complain to the bank itself. Bank examiners will find things like this and note them in their reports, if I understand the process correctly (Letitia?).